People and Culture Staff Communication Lead - HR/OD Consultant - Alfred Healthicon-resource-website icon-resource-website

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People and Culture Staff Communication Lead - HR/OD Consultant

  • LocationAlfred Health
  • Work TypeFull Time - Fixed Term
  • Positions1 Position
  • Applications Close AtCloses in 6 days
    Published on 8 Apr 2021
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  • Job no: 32686
  • Categories: Administration, Administration & Office Support

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory, to inpatient and home and community based services.

  • People and Culture First Responder: Staff Communication Lead (suit HR/OD Consultant) -
  • Part-time, 64 hours per fortnight (negotiable)
  • Fixed Term – 12 months  
  • Classification - HS5
  • Staff benefits 


Alfred Health employs over 11,000 people in a variety of allied health, medical, nursing and business support roles. We consider ourselves a high achieving organisation and take great pride in the way we provide and deliver patient centred care. We enjoy a highly interdisciplinary and collaborative culture, and even though we have much to celebrate, we are always aspirational and looking forward.

This year we are focusing on improving staff safety and their experience of respect at work even more. We know that we are able to build on the positives embedded in our culture but a greater challenge is to hear more from staff who do not always experience the best of other people at work. We believe that hearing more from staff who may not escalate their bad experiences or feel comfortable sharing them through traditional channels, or in traditional ways, is where our greatest learnings are, to make a tangible difference to their experience at work.

To this end, Alfred Health is implementing a digitally enabled anonymous communication platform to give staff an alternative pathway to report experiences they have had with others in the workplace. We expect that what we will learn about behaviours that contradict our organisational values, and contravene personal boundaries. 

The digital technology we are introducing provides a two-way and completely anonymous communication channel, accessible via a phone app. Our intention is to offer an early intervention pathway targeting incivility before behaviours become more concerning and problematic. Since this is new territory for our staff, and for us, we also need to be ready for all manner of communication that comes through – which is where you come in!

This is an extraordinary opportunity for an experienced and empathetic communicator, coach and advisor  to engage with staff at what may well be one of their most vulnerable and controversial moments at work. If you love writing ‘live’ (think texting/WhatsApp) to communicate with people as well as speaking 1;1 this may be your dream role!

Whilst a lot of the groundwork has been done, this work will be shaped and adjusted over time by you. We expect that you will lead rapid improvement cycles during the implementation of this program to make sure we are always responding to, and matching the needs of staff and shaping the direction of how we best support them.

And although this role is autonomous, there are strong partnerships and relationships to build and foster with the Human Resources and Organisational Development teams, as well as senior clinical leaders who have a critical part to play in responding to staff feedback.


 The main objectives of this role are:

  • Provide timely, compassionate and informative feedback to those reporting, embracing a coaching lense to empower and support staff to de-escalate situations early
  • Analyse and report emerging patterns and workplace trends and provide advice to senior leadership
  • Integrate rapid improvement cycles to ensure the service is fit for purpose
  • Promote the service, engage staff and design targeted interventions



  • Significant (minimum of 3 years) consulting (OD, HR or L&D) experience.  Organisational psychology and coaching,.
  • Relevant tertiary qualifications and/or experience in similar complex environments
  • Please view position description for more details and requirements

In return, you will be joining a team of collaborators and you can expect to receive strong support from leaders including from the executive level to deliver rapid and sustainable change with immediate impact. In joining Alfred Health as an employer of choice, you will have access to salary packaging options, novated leasing and an onsite gym (post COVID) as well as the option to work in a location that has easy public transport access.

We understand that work needs to be flexible to your needs and working from home for some of your hours can be made available. (It is important to note that Alfred Health is an employer delivering a frontline community response to COVID and you will be required to regularly work onsite despite current COVID restrictions).



  • Salary packaging
  • Novated leasing
  • Onsite gym


For further information, please contact Craig Till on 03) 9076 2047.

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.


  • Closes in 6 days - 18 Apr 2021
  • Published on 08 Apr 2021, 6:32 AM