Manager, Telehealth and Patient Portal Support

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory, to inpatient and home and community based services.

• Part-time – 64 hours per fortnight
• Fixed term – until end of June 2021
• Classification code : HS5
• Alfred location
• Staff benefits

DEPARTMENT

Alfred Health Outpatients Program is responsible for the overall delivery of a number of non-admitted or ambulatory services across the organisation, including Specialist Consulting Clinics, The Alfred Transit Lounge, GP Liaison and Specialist Clinic referrals and enquiries. The largest component of these is the Specialist Consulting Clinics which provide scheduled medical, nursing and allied health services to non-admitted patients at all three campuses. Approximately 1000 patients are treated daily across Alfred Health Specialist Consulting Clinics within surgical, medical and other specialties.

POSITION

This position reports to the Operations Manager, Outpatient Program. The Manager of the Telehealth and Patient Portal Support Teams is a critical position that will facilitate the ongoing development and support of Telehealth and the Patient Portal within Alfred Health. The position has responsibility for the development of policies, guidelines and work practices to ensure high quality, effective, and patient centred provision of care within Alfred Health. This position involves the supervision and management of Telehealth and Patient Portal Support staff and involves regular work with a variety of stakeholders across the health service. This may include medical, nursing, allied health and support staff.

QUALIFICATIONS/EXPERIENCE

Essential

• Strong stakeholder engagement and change management skills
• Demonstrated experience in staff supervision and / or management
• Strong analytical skills
• Knowledge and experience with the implementation of telehealth and patient portals within health care settings
• Current Victorian drivers licence
• Project coordination or project management experience
• Experience in the health sector

Desirable

• Degree qualification preferred
• Demonstrated understanding and experience with Alfred IT systems including Cerner Powerchart and Scheduling

BENEFITS

• Salary packaging
• Novated leasing
• Discounted car parking

If you have any queries regarding the role, please contact James Robinson on 9076 0853

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.

Website: www.alfredhealth.org.au