Practice Manager/ Client Services Coordinator - Alfred Healthicon-resource-website icon-resource-website

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Practice Manager/ Client Services Coordinator

  • LocationMelbourne Sexual Health Centre
  • Work TypeFull Time - Permanent
  • Positions1 Position
  • Applications Close AtCloses in 5 days
    Published on 13 Nov 2020
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  • Job no: 31187
  • Categories: Administration, Administration & Office Support

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory, to inpatient and home and community based services.

  • Client Services Coordinator
  • 76 hours per fortnight
  • Permanent ongoing
  • Classification code – HS3
  • Staff benefits


Melbourne Sexual Health Centre, part of Alfred Health and located in Carlton, is a busy Monday to Friday walk in and wait clinic for people from all walks of life needing screening, treatment and clinical management of sexually transmissible infections. We are looking for an experienced, reliable, enthusiastic, motivated and well-organised person to supervise and lead our administration team.  Suitable applicants will be open minded, non-judgemental, flexible and have great customer service, communication and computer skills. Previous experience in successfully managing an administration team in a healthcare setting is essential.    


Exciting opportunity for experienced practice manager.  Join our team at Melbourne Sexual Health Centre, Carlton.

As Client Service Coordinator at Melbourne Sexual Health Centre you will supervise and participate in the team providing a full range of administrative services to support the clinical team and the clients attending for care. The team is responsible for reception, appointments, switchboard, data entry, medical records scanning and management, Medicare billing and providing administrative support to clinical and research staff within the Centre.  You will be available to participate in the evening clinic roster to provide administrative support during the weekly Thursday Evening Clinic.

The Client Services Coordinator has additional responsibilities including rostering, leave management, security card management, medical records management. 

Hours of work are Monday – Friday 8.30 a.m. to 5.30 p.m.  When participating in the Thursday Evening Clinic, the hours of work are 10.30 a.m. to 7.30 p.m.


  • Proven time management skills
  • Proven ability to supervise staff and direct staff to use their time effectively
  • Proven ability to give feedback to staff on work performance
  • Ability to ensure client confidentiality
  • Strong administration, customer service and computer skills
  • Ability to independently troubleshoot administration issues
  • Ability to provide empathetic, non-judgemental customer service to clients from a wide range of backgrounds


  • Salary packaging
  • Novated leasing
  • Onsite gym
  • Easy public transport access

Enquiries: Suzanne Amisano. Telephone (03) 9341 6205. 

To apply: Please click on the APPLY FOR THIS JOB button and include a covering letter and your resume 

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged




Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.


  • Closes in 5 days - 28 Nov 2020
  • Published on 13 Nov 2020, 10:20 PM