Categories: Administration, Administration & Office Support
Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory, to inpatient and home and community based services.
Full-time – 76 hours per fortnight
Classification code : HS4
Alfred Health Outpatients Program is responsible for the overall delivery of a number of non-admitted or ambulatory services across the organisation, including Specialist Consulting Clinics, The Alfred Transit Lounge, GP Liaison team and the Referral In team. The largest component of these is the Specialist Consulting Clinics which provide scheduled medical, nursing and allied health services to non-admitted patients at all three campuses. Approximately 1000 patients are treated daily across Alfred Health Specialist Consulting Clinics within surgical, medical and other specialties. There are approximately 42 speciality units and 133 consulting rooms. POSITION
The position has responsibility for the provision of excellent administrative and customer service to patients, their families and staff engaged with the Outpatient Program at Alfred Health. This includes providing leadership to administration services across the Outpatients Program with a focus on reception, enquiries, billing, mandatory reporting and appointment scheduling functions as well as the management and rostering of administration teams across locations. Close working relationships with nursing and medical staff are essential to ensure the administration requirements of the Program are fulfilled. This position reports to the Operations Manager, Outpatient Program.
Previous administration experience in a health setting
Demonstrated computer proficiency including MS Word, MS Outlook, MS Excel (foundational)
Knowledge and experience with Alfred Health IT packages including Cerner and iPM
Understanding and experience supporting MBS clinics in a similar setting
Understanding of confidentiality and privacy legislation
Understanding of medical terminology
Demonstrated ability to plan work, prioritise and delegate in order to meet deadlines
Previous supervisory experience
Qualifications in staff management
Discounted car parking
If you have any queries regarding the role, please contact Simon Mathieson, Operations Manager on 9076 0502
Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged.