Co-ordinator, Service Improvement & Quality - Alfred Health icon-resource-website icon-resource-website

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Co-ordinator, Service Improvement & Quality

  • Alfred Health Part Time - Fixed Term
  • Closed 9 days ago
    Published on 22 Aug 2019

We are no longer accepting applications for this position.

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  • Job no: 21846
  • Categories: Allied Health and Medical Science, Health Information Services

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory, to inpatient and home and community based services.

  • Fixed-term until July 2021
  • Part-time role (2 days per week) based in Bentleigh
  • Experience within a health care system
  • Experience with development of policies and guidelines
  • Be a part of an organisation pioneering youth mental health services


headspace Early Psychosis 

headspace Early Psychosis is one of the world’s most comprehensive youth early psychosis programs being delivered through one program in each Australian state. Through this new initiative, young people and their families have timely access to comprehensive evidence-based early psychosis services. This program aims to intervene early with young people who have unusual sensory experiences and/or beliefs and their families and supporters. The service builds on strengths and resilience, uses the wisdom of lived experience and fosters hope, potential, and recovery.


As the Quality & Service Improvement Coordinator, you will support and implement processes that guide the mental health service towards continuous improvement with a specific focus on feedback and risk management and service development.  This includes supporting the collection, use, evaluation and management of feedback and risk information within the Area Mental Health Service, Child and Youth Mental Health (CYMHS) and headspace services.

This position provides a resource and contact person in relation to feedback management, safety and risk monitoring, service improvement, adherence to standards and legislative compliance across the service.

The position will actively develop and promote the directions of the Continuous Improvement Program and foster a culture of continuous improvement within AM&AH/headspace with emphasis on improving services as a consequence of feedback and incident monitoring and review.


You’ll have relevant Tertiary Qualifications, with a minimum of a Bachelor Degree.

We’d also like it if you had experience working in a health care system preferably in mental health, and working with a range of community agencies and ability to liaise with other service providers.

A knowledge of relevant legislation such as the Mental Health Act, the Children, Youth and Families Act and any other relevant legislation would be desirable.

We’ll also require you to have an appropriate work visa, a current Victorian Driver's License and a current Working with Children Check or willing to obtain one and be willing to undergo a Background Check.


  • Portable long service leave from other public health services
  • Access to salary packaging and discount health insurance and banking
  • Frequent professional development opportunities
  • Great work-life balance
  • Located close to public transport, shops and restaurants


If this opportunity sounds like it is for you, click the APPLY button, including your resume and cover letter. 

For more information regarding the position please contact Winnie McCulloch on ph: 0407 527 787 

Applications close Sunday 8 September 2019 at 11pm AEST – Previous applicants need not apply

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.


  • Closed 9 days ago - 08 Sep 2019
  • Published on 22 Aug 2019, 6:11 AM